FAQ FREQUENTLY ASKED QUESTIONS

Most of our customers come to our website with questions and looking for answers!

The FAQ and answers are shown in the following:

Vraag: Is your company a manufacturing factory?

antwoord: Ja, we are a manufacturing factory we have our production workshops located in a small city called “Xinyu City”, which is in China mainland.
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Vraag: Wat is die voorste tyd? (Main FAQ)

antwoord: The lead time should be 2 om 7 werksdae na betaling.
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Vraag: Wat van die gestuur tyd? Hoe kan ons die vrag?

antwoord:

• 5 om 7 dae deur 'n uitdruklike, DHL, TNT, UPS, FedEx, China EMS, of Spesiale uitdruklike.
• 5 om 10 dae deur die lug.
• 10 om 30 dae per see of per pos lugpos.

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Vraag: Can we have our brand and use our label?

antwoord: natuurlik, you can use your brand and we provide OEM service, and also we can provide labeling service.
OEM/ODM/Labeling Service is all acceptable, vir OEM, ODM, and Labeling service we have MOQ requirements, and we can discuss the minimum order quantity.
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Vraag: How about your after-sales service?

antwoord: As u vind dat die goedere enige kwaliteitsprobleem en standaard het, ons kan onderhoudsdiens gratis aanbied of dit gratis vervang, en ons kan jou leer hoe om stelselontfouting te doen en hoe om ons produkte te installeer.
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Vraag: What type of payment is accepted?

antwoord: T / T, D / A, D / P, L / C, Western Union, Paypal, borg.
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Vraag: What is the valid time of your quotation?

antwoord: 30 dae, for a great project, the price quotation valid time can last for 6 maande.
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Vraag: Het jy aanhaal PDDU, FOB, CFR, or CIF prices?

antwoord: alle PDDU, FOB, CFR, or CIF prices are available.
Most customers require FOB price, indien nodig, sluit vervoerkoste en versekeringskoste in, we can add them according to actual cargo volume or cargo weight.
opmerking: Sea freight is calculated as per the cargo’s packing size, and air freight cost or express fee is calculated as per cargo’s gross weight.
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Vraag: Kan ons 'n gratis monsters?

antwoord: Volgens ons maatskappy se beleid, Monsters is swaar belas en betaalbaar, and our products are high-value cargo, every product has production cost and material costs, and our worker every month need our company to pay them a reasonable salary for their hard work.

Thank you for your understanding that we do not offer free samples, and thank you for your support of our business.
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Vraag: Hoe om jou produk te installeer en te monteer nadat ons dit gekoop het?

antwoord: For every product we have an Installation Manual, and you can do the installation and assemble jobs as per the Installation Manual, Some of our products even have installation demos, en jy kan doen soos per die video's, ons het ook professionele tegnikus om jou te leer hoe om te installeer.

For more other FAQ questions or business negotiations please contact our service team directly, our service team will respond to you within 7/24 uur per dag.

For more information about our products, please click on the page of SPECIFIC PRODUCT CATAGORY.

You also can KONTAK ONS for more product information and technical information.